This Privacy Policy explains how RemoteWave ("we," "us," or "our") handles information in connection with our website at remotewave.app and our companion mobile apps: RemoteWave for Android TV & Chromecast, RemoteWave for LG TV, RemoteWave for Roku, and RemoteWave for Fire TV (together, the "Apps"). By using our website or Apps, you agree to the practices described here.
Information We Collect
Local network information (Apps)
To find and control your TV, our Apps request local network access on your phone. This lets the app scan your Wi‑Fi network for compatible devices and send remote-control commands directly to your TV. This communication happens locally between your phone and your TV — it is not routed through our servers.
Device and usage information (Apps)
We may collect basic technical information such as device model, operating system version, app version, and crash or performance diagnostics. This helps us fix bugs and keep the Apps compatible with new TV software updates.
Contact form information (Website)
When you submit our contact form, we collect your name, email address, selected app/platform, subject, and message so our support team can respond to you. This information is delivered to our support team through a third-party form-processing service and is not publicly exposed on the website.
Cookies and similar technologies (Website)
Our website may use minimal, privacy-respecting cookies or local storage for basic functionality, such as remembering your FAQ filter preferences. We do not use invasive tracking or third-party advertising cookies.
How We Use Information
- To provide, operate, and maintain the Apps' remote-control functionality.
- To respond to support requests submitted through our contact form.
- To diagnose crashes, fix bugs, and improve compatibility with TV platforms.
- To understand aggregate, anonymized usage trends that help us prioritize new features.
What We Don't Do
We do not sell your personal information. We do not require an account to use the core remote-control features of any RemoteWave app. We only request the device permissions each app genuinely needs to function.
Third-Party Services
Our website uses Google Fonts to display typography and a third-party form-delivery service to route contact form submissions to our support team. These providers may process limited technical data (such as IP address) as part of delivering their service, subject to their own privacy policies.
Data Retention
We retain contact form submissions only as long as needed to resolve your inquiry and for a reasonable period afterward for support-quality purposes. Diagnostic data collected by the Apps is retained only as long as necessary to investigate and resolve technical issues.
Children's Privacy
Our website and Apps are not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Your Choices
You can revoke local network or other permissions for any RemoteWave app at any time through your phone's system settings. Doing so may limit or disable the app's ability to find and control your TV.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.
Contact Us
Questions about this Privacy Policy can be sent through our contact page.